Effective Date: 3rd Sep 2025
Company Name: Triple It ltd
Contact Email: [email protected]
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our mobile application Second Phone Number and related services. It also outlines your rights under the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws.
Please read this Privacy Policy carefully. By using our App, you agree to the practices described herein. If you do not agree, please discontinue use immediately.
1. Definitions
- “Personal Data”: Any information relating to an identified or identifiable natural person.
- “Processing”: Any operation performed on personal data, such as collection, storage, use, disclosure, or deletion.
- “Controller”: The person or entity determining the purposes and means of processing personal data (that is, [Your Company Name]).
- “Processor”: A third party who processes data on behalf of the controller.
- “You” / “User”: The individual using our App.
- “GDPR”: The General Data Protection Regulation (EU 2016/679).
- “CCPA”: The California Consumer Privacy Act of 2018.
2. Data We Collect
When you use our App, we may collect the following categories of information:
2.1 Information You Provide Directly
- Account Information: Email address, password, username, and phone number you provide during registration.
- Billing Information: Payment details such as credit/debit card info (processed by third-party payment providers, not stored by us).
- Profile Data: Optional data such as display name, photo, or settings preferences.
- Support Requests: Information you provide when contacting customer support.
2.2 Information We Collect Automatically
- Device Information: IP address, device type, operating system, unique device identifiers.
- Usage Data: Logs of interactions with the App, call and message metadata (time, duration, sender, recipient), but not the content of communications.
- Location Data: Approximate location derived from IP address for fraud prevention and regulatory compliance.
2.3 Information From Third Parties
- App Store Providers: Apple may provide anonymized analytics or crash reports.
- Payment Processors: Information relating to transactions and subscription status.
3. How We Use Your Information
We process your personal data for the following lawful purposes:
- To Provide Services: Setting up your second phone number, enabling calls, texts, and voicemail.
- To Process Payments: Managing subscriptions and billing.
- To Improve the App: Analyzing usage trends and optimizing features.
- To Prevent Fraud and Abuse: Monitoring suspicious activity, ensuring compliance with laws.
- To Communicate With You: Sending confirmations, updates, and important security notices.
- For Marketing (if consented): Sending offers or promotions.
4. Legal Bases for Processing (GDPR)
We rely on the following legal grounds to process your data:
- Contractual Necessity: To provide you with the services you request.
- Legitimate Interests: To improve and secure our services, provided your rights do not override our interests.
- Consent: When you opt-in to marketing or grant app permissions.
- Legal Obligation: To comply with applicable laws or requests from authorities.
5. Data Sharing & Disclosure
We never sell your personal data. We may share limited data in the following ways:
- Service Providers: Cloud hosting, payment processors, customer support tools, and analytics providers.
- Legal Compliance: If required by law, court order, or to protect our rights and safety.
- Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred.
6. International Data Transfers
As we operate globally, your data may be transferred outside the European Economic Area (EEA). We ensure adequate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data.
7. Data Retention
We retain your personal data only as long as necessary:
- Account data: Stored as long as you maintain an account.
- Communication metadata: Retained for a limited period to comply with telecom regulations.
- Payment records: Stored for tax and accounting purposes.
- Support communications: Retained until resolved and for up to 2 years afterward.
When data is no longer required, it will be securely deleted or anonymized.
8. Your Rights Under GDPR
You have the following rights:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccurate or incomplete information.
- Erasure (“Right to be Forgotten”): Request deletion of your data.
- Restriction: Limit how we process your information.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests.
- Withdraw Consent: At any time, for processing based on consent.
To exercise these rights, contact us at [Insert Contact Email]. We will respond within 30 days.
9. Your Rights Under CCPA (California Residents)
California users have the right to:
- Know what personal data we collect, use, and disclose.
- Request deletion of personal data.
- Opt-out of the “sale” of personal information (we do not sell data).
- Non-discrimination for exercising privacy rights.
Requests can be made at [Insert Contact Email].
10. Security of Your Data
We implement appropriate technical and organizational measures:
- Encrypted storage and transmission of sensitive data.
- Access controls and authentication measures.
- Regular audits and monitoring for unauthorized access.
No method of electronic transmission is 100% secure, but we strive to protect your information.
11. Children’s Privacy
Our App is not directed at children under 13 (or 16 in the EU). We do not knowingly collect personal data from children. If we discover a child has provided us data, we will delete it promptly.
12. Cookies & Tracking Technologies
We may use cookies or similar technologies to:
- Remember user preferences.
- Analyze app performance.
- Provide personalized experiences.
You can manage or disable cookies through device settings.
13. Third-Party Links
The App may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their policies separately.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted in the App with an updated effective date. Significant changes will be communicated via email or in-app notification.
15. Contact Us
If you have any questions, requests, or complaints about this Privacy Policy, please contact us at:
Triple It Ltd
Email: [email protected]